Privacy notice

Our customer records

We keep one record for each person we deal with, in our own systems and in HubSpot, our customer records system. It brings together your bookings, the events you attended, the emails we sent you and our dealings with you. If you say yes to advertising cookies, it also shows which pages you visit on our websites.

We use it to understand which events and topics interest you, so we only tell you about events that are relevant to you. This does not affect your legal rights.

Marketing emails

When you book, we only send you marketing emails if you tick the box for them. At our own events the box says "Keep me informed about {event} and future events by {organiser}", and at events we run for clients it says "I'm happy for Forum Europe / Forum Global to contact me about their events."

Our events include events we organise for other organisations.

If a colleague booked your place, we only send you marketing if you say yes. After an event we run for a client, we only email you about our events if you agreed when you booked.

We rely on consent for these emails.

Business contacts

We may get your work details from RocketReach or Apollo. We may then email you at your work address about events relevant to your role. This is separate from the tick boxes for people who book. We tell you where we got your details the first time we contact you. We only import a contact when we are about to email them, so our first email, which tells you where we got your details, always comes within 1 month, and we delete any contact we have not emailed within 1 month of importing them.

We rely on legitimate interests – our interest is telling people about events relevant to their work. Every email lets you stop.

If you fill in one of our forms on LinkedIn, we email you because you asked us to. We rely on consent for these emails.

We keep your details while we work with you, then for 3 years after we stop.

We send these emails using HubSpot. Until our move to HubSpot is finished, some are still sent using Dotdigital.

Our marketing emails record which links you click. We use this to improve our emails. This stops when you unsubscribe.

How to stop

Every marketing email lets you stop emails about that event, or all our marketing emails. You can also email dpo@forum-europe.com. We keep a note of each opt-out, so we do not email you again about that event, or at all.

You will still get emails you need, such as booking confirmations and sign-in links. In Forum Connect, emails about networking before an event have their own link to stop them.

Adverts

If you agree to advertising cookies, Google may show you adverts for our events on other websites. Google uses this data under its own privacy policy. If you say no, Google does not get advertising data from our websites.

We do not let anyone else market to you, unless you said yes to that sponsor. When we run an event for a client, the client may contact you under its own privacy notice.