Privacy notice

How we use AI

We use AI to help our team and to make sessions easier to follow. In our own systems, we mainly use Claude AI models, made by Anthropic, an AI company.

Our team also uses Claude and ChatGPT, made by OpenAI, on company accounts. Under these business terms, the providers do not use our data to train their models. When our staff need it, Claude can look up event information from our systems through a secure connection.

Our team checks AI highlights of sessions before we publish them. In Forum Connect, you can ask for an AI summary of a session, such as Catch me up. These summaries are made when you ask, are not checked by a person, and are labelled as AI.

AI does not make decisions that have a legal or similarly significant effect on you. Our page on how we use AI explains each use. How we use AI

Keeping your data safe

We protect your data by:

• encrypting it when we store it and when we send it
• letting only the staff who need it see it
• making our staff sign in with a second check, such as a code on their phone
• checking our systems for security weaknesses regularly

If something goes wrong and it puts you at risk, we will tell you and the regulator, where the law requires.

Children

Our events and services are for adults at work. We do not knowingly collect data about anyone under 18. If you think we have, contact us and we will delete it.

Changes to this notice

We update this notice when our services change. The date at the top shows when we last changed it.

If we make a significant change, we will tell you by email or in the app where we can. You can ask us for an earlier version.