Booking terms

These terms apply when you book a place at an event run by Forum Europe Ltd. You accept them when you complete your booking. If an event's booking page shows different terms, those apply instead. Each event also sets its own cancellation rules, which you see before you pay.

In these terms, "we" means Forum Europe Ltd, 5 Sovereign Quay, Havannah Street, Cardiff CF10 5SF, company number 05339004. "You" means the person who books and each person they book for. If you book for other people, you must share these terms with them.

Summary

• your place is confirmed once you have paid, or once we accept you for a free place
• your ticket shows the dates you can cancel by and how much you get back
• you can send someone else in your place for free
• if we cancel or move the event, you can have all your money back
• for anything about your booking, email the event's own address, shown in your confirmation email

Your booking

We confirm your booking by email. Your confirmation email and these terms form our agreement with you.

We do not hold a place for you until your booking is confirmed. If an event or session fills up while you are booking or paying, we will offer you a place on the waiting list instead.

If you start a booking but do not finish it, we delete it after 24 hours.

Make sure the details you give us are correct. They are used for your badge and any delegate list.

If you book for other people, you must have their permission and pay for their places.

Events and places by application

Some events or places are only open to certain people, for example people who work for public bodies. For these, you apply when you book. Your place is only confirmed once we accept you, and we decide who to accept. If you are accepted for a paid place, your place is confirmed once you pay.

We may ask you to show that you can attend. If you cannot, we may cancel your booking and refund what you paid.

Sessions

Some sessions have a limited number of places. Choosing a session does not guarantee a place in it until your booking is confirmed. If a session is full, we add you to its waiting list.

When booking closes

Each event can stop taking bookings on a set date, or when it is full. We do not have to accept bookings after that.

Refusing a booking

We can refuse a booking or refuse entry to anyone, for example for safety reasons, if the law does not allow us to accept it, or if they have broken our rules before. If we cancel your booking for a reason that is not your fault, we refund what you paid.

Free places for public officials

We offer free places at some events to people who work for public bodies. You are responsible for checking your organisation's rules on accepting free places and hospitality, and for declaring them if you need to. We can tell you the value of your place if you need it.