Booking terms

If you cannot come

Each event sets its own cancellation rules, and they can be different for each type of ticket. You see the rules for your ticket before you pay. They are also in your confirmation email and in Manage my booking.

The rules tell you:

• whether you can cancel online yourself
• the date or dates by which you can cancel and get money back
• how much of the price you get back by each date

If you cancel in time, we refund the amount shown for your ticket. Manage my booking shows the exact amount before you cancel. Every refund includes the matching share of the VAT you paid.

If you cancel after the last date, or do not come, you do not get money back. We refund to the card you paid with, within 14 days of your cancellation.

Sending someone else

You can send someone else in your place. If the event allows it, you can change the name yourself in Manage my booking, up to the start of the event. If not, contact us and we will change it for you. Changing the name is free.

The person you send must be able to attend, for example if the event is only open to certain people.

Switching between in person and online

If the event allows it and there is space, you can switch between attending in person and online in Manage my booking. If the online price is lower, we refund the difference using the same cancellation rules. If the online price is higher, you pay the difference.

Your legal right to cancel

If you book for your work, the law does not give you a right to cancel.

If you book as a private individual, you usually have 14 days to cancel something you buy online. This does not apply to our events, because your place is for an event on a specific date.

In both cases, our own cancellation rules still apply.

If we change or cancel the event

We may need to change the programme, the speakers, the timings or the venue. We will tell you by email and update the event website. If we change the venue, we will tell you as soon as we can. A change of speaker or programme does not entitle you to a refund.

If we cancel the event, we refund everything you paid. If we move it to a new date, you can keep your place or ask for your money back.

If the event moves online, we will tell you how to join. If you do not want to join online, you can ask for your money back.

Things outside our control

Sometimes events are affected by things we cannot control, such as:

• strikes or travel disruption
• severe weather
• illness outbreaks or government restrictions
• security threats
• the venue closing

If this happens, we will try to move the event online or to a new date. If we cannot, we refund what you paid. We are not responsible for any other costs or losses.

Travel, visas and insurance

You are responsible for your own travel, hotel, visas and travel insurance. We recommend you book travel you can change or cancel. If you need a letter to support a visa application, ask us. A letter does not guarantee you a visa, and we do not refund your place if you are refused one.