Booking terms

Prices and paying

The price you pay is the price shown when you book. We may change prices for future bookings, but not for a booking you have already made.

We always charge VAT, and show prices with and without it. Prices are in the currency shown on the booking page.

You pay by card when you book. Your card details go straight to our payment provider, Stripe.

For some events we run for clients, the client may let you pay by invoice. You must pay within 30 days of the invoice date, and before the event starts. If you do not, we may cancel your place. You pay any bank charges.

If you change to a more expensive ticket, you pay the difference.

If you dispute a card payment with your bank for a place we provided, or could have provided, we may cancel your booking and ask you to pay us.

If we make an obvious mistake with a price, we will contact you. You can then pay the correct price or cancel and get all your money back.

Discounts

A discount code can only be used if we issued it to you. Only one discount can be used on each booking, unless we say otherwise. Member discounts depend on your organisation confirming you are a member. Free places that come with paid places are only valid once the paid places are paid for.