Booking terms

Our responsibility to you

If something goes wrong, our responsibility is limited to the amount you paid for your booking.

We are not responsible for:

• travel, hotel or other costs if an event changes or is cancelled
• loss of business, profit or opportunity
• what speakers, delegates or sponsors say or do

Nothing in these terms limits our responsibility where the law does not allow it, for example for death or personal injury caused by our negligence, or for fraud. If you book as a private individual, these terms do not affect your legal rights as a consumer.

Your data

Our Privacy notice explains how we use your data. Your details only appear on the delegate list other people see if you agree. If we run the event for a client, the client gets the list of bookings. A sponsor who scans your badge sees what is printed on your badge. It only gets your email address and job title if you agree.

Complaints

If you are not happy, email the event's own address. We aim to reply within 10 working days.

Other legal points

• We may change these terms. Changes apply to bookings made after the change.
• These terms and your confirmation email are the whole agreement between us.
• If a court decides part of these terms cannot be enforced, the rest still applies.
• Only you and we can enforce these terms.
• We may pass our rights under these terms to another company in our group, or to a company that takes over our business. This will not reduce your rights.
• If we do not enforce a term straight away, we can still enforce it later.

The law that applies

These terms are governed by the law of England and Wales, and the courts of England and Wales can decide any dispute. If you book as a private individual and live elsewhere in the UK or the EU, you keep the protections of your own country's law. You can also bring a claim in your local courts.

Contact us

Email the event's own address about your booking. You can find it on the event website and in your confirmation email.