Forum Connect terms of use

How we keep Forum Connect safe

To keep Forum Connect safe:

• in most sessions, a moderator chooses which questions to put to speakers, because time is limited – never because of the views in them
• automated checks, including AI, flag questions, session chat and profile text that may break the rules
• in most cases, flagged content stays visible while a person checks it
• if automated checks find content very likely to be seriously harmful, such as threats or sexual content, it is held until a person checks it
• we never remove posts because they criticise or disagree with anyone, including speakers, governments or Forum Europe
• we do not routinely read private messages – our team only looks at them when someone reports one, to deal with a security problem, or when the law requires it
• when you report something, it is hidden from you straight away, and stays visible to others until we review it
• a person always makes the final decision on removing content or stopping someone using Forum Connect

Reporting

You can report any message, question, chat post or profile, and block anyone, from the app. When you block someone, they cannot message you or ask to meet you, your connection ends and your meetings with them are cancelled. We do not tell them.

Our team reviews every report within 24 hours. We tell you when we have dealt with your report.

At events we run for other organisations, we still run Forum Connect: our team reviews reports and makes the decisions these terms describe.

Reporting illegal content

Anyone can report content they think is illegal, even if they do not use Forum Connect. Email support@forum-connect.com and tell us:

• what the content is and where it is, such as the event, session or person
• why you think it is illegal
• your name and email – you do not need to give these if you are reporting child sexual abuse material
• that you believe what you have told us is accurate and complete

We confirm we have your report, review it within 24 hours, and tell you what we decided and why.

What we do if you break these terms

Depending on what happened, we may:

• remove what you posted
• warn you
• stop you messaging or meeting people
• stop you using Forum Connect for the event
• stop you using Forum Connect and booking any of our events
• cancel your event booking, as our booking terms explain
• tell the police, if someone may be at risk or the law has been broken

If content breaks these rules, we remove it within 24 hours. If someone posts seriously abusive or illegal content, we stop them using Forum Connect.

When we act, we tell you what we did and why, unless the law stops us or it would put someone at risk.

Asking us to look again

If you think we got it wrong, email support@forum-connect.com within 14 days. Someone who was not involved in the first decision will look again and reply within 14 days. If you are in the EU, you can also ask an independent body to settle the dispute without going to court.

Emergencies

Forum Connect is not for emergencies. In an emergency, call the local emergency number or tell the venue's staff.